This policy defines the scope of services and responsibilities between OMEN Business Partner and its customers to ensure transparency and mutual understanding.
1. Scope of Services
OMEN Business Partner provides professional IT services, including but not limited to:
Business website development
Catalog website development
E-commerce store development
Inquiry forms and basic dashboard setup
Product display and order tracking features
The exact scope of work is finalized based on the customer’s inquiry and agreed requirements.
2. Included Services
Unless otherwise agreed in writing, our services include:
Website setup according to the approved design and structure
Essential features required for catalog or e-commerce operations
Limited dashboard access as defined in the Limited Dashboard Access Policy
Basic testing before delivery
3. Excluded Services
The following are not included unless specifically agreed:
Full admin or backend control
Hosting, domain purchase, or server management
Advanced custom coding beyond agreed scope
Third-party plugin licenses or subscriptions
Ongoing maintenance or content updates
4. Customer Responsibilities
The customer is responsible for:
Providing accurate content, product details, and materials
Ensuring uploaded content is legally owned or authorized
Timely communication and approvals
Reviewing work during the project timeline
Delays caused by missing information may affect delivery timelines.
5. OMEN Business Partner Responsibilities
OMEN Business Partner is responsible for:
Delivering services according to the agreed scope
Maintaining confidentiality of customer data
Implementing security and access restrictions
Providing support within the agreed service limits
6. Changes & Revisions
Minor revisions within the agreed scope may be allowed
Any additional changes or features will be treated as extra services and may involve additional cost and time
7. Third-Party Services
Some projects may use third-party tools or platforms.
OMEN Business Partner is not responsible for:
Third-party service failures or downtime
Changes in third-party pricing or policies
Limitations imposed by external platforms
8. Limitation of Liability
OMEN Business Partner is not liable for:
Business losses or revenue impact
Data loss caused by hosting or third-party services
Decisions made by the customer based on website data
9. Acceptance of Policy
By submitting an inquiry or using our services, the customer confirms that they:
Understand the service scope
Accept the responsibility limitations
Agree to all applicable policies
10. Policy Updates
This policy may be updated at any time.
Continued use of services indicates acceptance of the updated policy.
11. Contact
For questions related to service scope or responsibilities:
Email: info@omenbusinesspartner.com
Phone / WhatsApp: +15513462646
Short Summary (Optional for Website)
Services are delivered strictly within the agreed scope. Customers receive essential features only, while OMEN Business Partner retains full system control for security and stability.